Alan Tan, PhD

ServiceUp

Design Manager

Current

collision-repair logistics platform (Series B)

• Product designer and UX researcher across four product surfaces — fleet managers, claims adjusters, service advisors, and repair shops — owning each project end to end (research, prototype, design system, engineering handoff).
• Leading the team's AI-in-the-design-process work — Figma files built through natural language with real component placement, a prompt-as-spec pipeline for developer handoff, and a living AI pattern reference for the product.

Telenav

Design and Research

8 yrs 10 mos

in-car navigation platform supplying carmakers

Matterport

User Experience Design Manager

1 yr 9 mos

3D space-capture platform — virtual tours of buildings

• Led the design of the next generation of virtual-reality experiences at Matterport, managing a small design team.
• Owned design and research across the 3D Camera Capture & Editing software, 3D Web Player browser plugin, Online Content Creator management tool, 3D Viewing app for mobile, and Mobile 3D Capture app.

Motorola

Principal User Experience Designer

5 yrs 3 mos

phone maker (Connected Music Player + Moto X era)

• Returned to Motorola in 2010 to lead design across multiple flagship apps.
• Connected Music Player — one of the first social mobile music apps.
• MotoCast — remote-access tool for media and documents on the personal cloud.
• Moto X Camera — streamlined capture UI for one-handed use.
• Motorola Assist — context-aware automation that managed notifications based on activity.
• Motorola Alert — personal-safety app for live location-sharing.

Sapient

Senior User Experience Designer

5 mos

digital agency

• Member of the team involved in the Target.com redesign.

Razorfish

Senior User Experience Designer

1 yr 2 mos

digital agency

• Drove concept development and UI design for the JCPenney.com account.
• Designed the Faceted Navigation Menu system on JCPenney.com — concepts, designs, and style guides.
• Prototyped future JCP.com features including Product Comparison, Good/Better/Best, and Store Locator.
• Designed a rich-media Denim Buying Guide experience on JCPenney.com.
• Lead designer for an in-store Interactive Touch Screen Display Denim Buying Guide for JCPenney.
• Researched and developed concepts for in-store and online bridal registries for JCPenney.

Motorola Mobility

Senior User Experience Designer

4 yrs 4 mos

mobile-handset division (Razr era, pre-Google)

• Liaison between the product marketing team and the design organization — coordinating, managing, and maintaining the partnership with product teams.
• Owned selection, definition, and high-level design of signature experiences for multiple mobile products.
• Designed Media Finder — a media content aggregator and organizer for mobile phones (e.g., Razr 2).
• Created concept models for a mobile satellite radio application.
• Developed UI design for a mobile television application.
• Developed concept models for a mobile music store application.

GPA 3.9

University of Minnesota — Twin Cities

Doctor of Philosophy (Ph.D.), Cognitive Psychology — Cognitive Science minor

Research interests in text comprehension and wayfinding. Dissertation investigated the interplay between wayfinding, category learning, and background knowledge about real-world places.

• NSF Fellowship (3 years)
• NIMH Training Grant (2 years)

GPA 3.9

Idaho State University

B.S., Psychology

Wabash College

B.S., Biology

• Wabash Honors Scholarship